THE EXAMPLE OF BUSINESS REPORT (Business English)

REPORT ON THE QUALITY OF SERVICE DECREASED IN OUR RESTAURANT FOR 3 WEEKS.

Terms of reference
The report is the quality service decreased for 3 weeks. This report is written by Eka R. F for Cruise, a supervisor. It purposes to increase our service to the customer.

Proceedings
there are some customers complain about service. They said that we don’t give best service for them. In suggestion box, there are many notes which explain.

Findings

11.  Customers feel bad tasted in our menu, especially some food which consists of meat. Our chefs cook it in medium rare. It makes our customers vomit.

22.   We have some old equipment such as plate, chair, table. There was an accident when the customer sat on old chair suddenly the customer fell down.
  3. There are waiters who don’t focus on their working. Many accidents happened, for example when waiter brought some food to the customer suddenly the food fell down to the floor.

44.   In our restaurant , some areas is dusty. It makes some customers allergy.

55.  Delivery order in our restaurant came late because there was traffic jam in that time. Consequently the customer is disappointed.

Conclusions
Actually we have to solve problem about those. Chefs should cook the meat in well-done and we must buy new equipment. One important thing are waiters. They should focus on their working and clean up all areas every time. For delivery order, the couriers should give a reason to the customer why they come late

Recommendations

11. Talk to the chefs in order to cook the meat in well-done

22. Providing some new and good equipment as soon as possible

33. Discuss to the waiters in order to focus on their working and clean up all areas every time

44.   Talk to the couriers in order to minimize the order which comes late.

Eka R.F,
secretary,                                24 October, 20135