THE EXAMPLE OF BUSINESS REPORT (Business English)

REPORT ON THE QUALITY OF SERVICE DECREASED IN OUR RESTAURANT FOR 3 WEEKS.

Terms of reference
The report is the quality service decreased for 3 weeks. This report is written by Eka R. F for Cruise, a supervisor. It purposes to increase our service to the customer.

Proceedings
there are some customers complain about service. They said that we don’t give best service for them. In suggestion box, there are many notes which explain.

Findings

11.  Customers feel bad tasted in our menu, especially some food which consists of meat. Our chefs cook it in medium rare. It makes our customers vomit.

22.   We have some old equipment such as plate, chair, table. There was an accident when the customer sat on old chair suddenly the customer fell down.
  3. There are waiters who don’t focus on their working. Many accidents happened, for example when waiter brought some food to the customer suddenly the food fell down to the floor.

44.   In our restaurant , some areas is dusty. It makes some customers allergy.

55.  Delivery order in our restaurant came late because there was traffic jam in that time. Consequently the customer is disappointed.

Conclusions
Actually we have to solve problem about those. Chefs should cook the meat in well-done and we must buy new equipment. One important thing are waiters. They should focus on their working and clean up all areas every time. For delivery order, the couriers should give a reason to the customer why they come late

Recommendations

11. Talk to the chefs in order to cook the meat in well-done

22. Providing some new and good equipment as soon as possible

33. Discuss to the waiters in order to focus on their working and clean up all areas every time

44.   Talk to the couriers in order to minimize the order which comes late.

Eka R.F,
secretary,                                24 October, 20135

Synonym, Antonym, Hypernym, hyponym, homonym

Synonyms

Synonyms are words that have the same or very similar meaning. All words can have a synonym. Nouns, verbs, adjectives, adverbs and prepositions can have a synonym as long as both words are the same part of speech.

Examples of Synonyms

Adjectives: beautiful, lovely, gorgeous, stunning, striking

Nouns: House, home, dwelling, residence, abode, quarters

Verbs: jump, bound, leap, hop, skip

Prepositions: in, inside, within

Antonyms

Antonyms are words that have opposite meanings. For example, the antonym of long is short. Often words will have more than one antonym but as with synonyms it depends on the context. For instance, the word warm could have the antonym cool or chilly. In order to choose the correct antonym, you have to look at all the meanings and how the word is used. Cool can mean stylish as well as chilly so the word cool may not be the best choice.

Types of Antonyms

1.      Graded antonyms are word pairs that have variations between the two opposites. For example, big and little are antonyms but there are a lot of changes before you get to the opposite meaning. Like this:

Big, huge, bulky, full-size, slight, petite, little Other examples are:

a.       Sane and crazy

b.      Rich and poor

c.       Cool and hot

d.      Wet and dry

e.       Late and early

f.       Ignorant and educated

2.      Relational antonyms are pairs that have a relationship. Each word wouldn’t exist without the other. There can’t be a parent without a child or it’s either all or nothing. Other examples include:

a.       Servant and master

b.      Borrow and lend

c.       Come and go

d.      Toward and away

e.       Divisor and dividend

f.       Parent and child

3.      Complimentary antonyms are word pairs that have no degree of meaning. There are only two opposite possibilities. Example  :

a.       Leave and arrive

b.      Pre and post

c.       Question and answer

d.      Single and married

e.       Hired and fired

f.       Brother and sister

g.      Before and after

4.      Adding a Prefix

Sometimes, an antonym can be easily made by adding a prefix.
Examples of antonyms that were made by adding the prefix “un” are:

a.        Likely and unlike

b.      Able and unable

By adding the prefix “non” you can make these pairs:

a.       Entity and nonentity

b.      Conformist and nonconformist

Lastly, adding the prefix “in” can make the following pairs:

a.       Tolerant and intolerant

b.      Decent and indecent

c.       Discreet and indiscreet

d.      Excusable and inexcusable

Hypernym  and  hyponym

Hypernym is A linguistic term for a word whose meaning includes the meanings of other words. in other word. Meanwhile hyponym is In linguistics, a specific term used to designate a member of a class. In other word hypernyms are general words and hyponyms are subdivisions of more general words.  it means, It describes what happens when we say 'An X is a kind of Y'—An eagle is a kind of bird, or simply, An eagle is a bird."
examples :

1.      Fish (hypernym) = lion fish, nemo, cichilds (hyponym)

2.      Color (hypernym)= red, white, black, pink (hyponym)

3.      Vegetable (hypernym)= watercress, lettuce, broccoli, green bean (hyponym)

4.      Fruit (hypernym) = orange, apple, watermelon, grape (hyponym)

5.      Subject lesson (hypernym) = mathematic, English, chemistry, physic

Homonym

Two or more words that have the same sound or spelling but differ in meaning. Generally, the term homonym refers both to homophones (words that are pronounced the same but have different meanings, such as pair and pear) and to homographs (words that are spelled the same but have different meanings, such as "bow your head" and "tied in a bow").
Accordingly homonym divided into two :

1.      Homophone

Homophone is a words that are pronounced the same but have different meanings. Example:

§  patience/patients

§  some/sum

§  knap/nap

§  knead/kneed/need

§  knead/kneed/need

§  knight/night

§  desert /dessert

2.      Homograph

Homographs are words with different pronunciation, meanings and origins but the same spelling. 

Example :

§  wave – move the hand in greeting OR sea water coming into shore

§  wound – past tense of wind OR to injure

§  fine - very good/sharp or keen/delicate or subtle/a sum of money paid to settle a matter

§  refuse - waste or garbage/to reject or decline to accept

§  contract - an agreement/to get, acquire or incur

§  learned – past tense of learn OR knowledgeable

SEMANTIC CHANGE

No	Old English	Meaning	Middle English	Meaning	Modern English	meaning
1			Gentle (adjective)	born of a good-family	Gentle (adjective)	Courteous, kind	Widening
2	Læwede (Adj)	non-ecclesiastical	Lewd (Adj)	uneducated, unlearned	Lewd (adj)	sexually insinuating, ignorant	Pejorative
3	Silly (adjective)	happy, fortuitous	Silly (adjective)	deserving of pity	Silly (adjective)	foolish	Pejorative
4	Sophisticated (adjective)	specious, fallacious reasoning	Sophisticated (adjective)	unnatural, contaminated	Sophisticated (adjective)	urbane, discriminating
5	fæste  (adjective)	Firm in position			Fast (adjective)	quick
6	Deer (noun)	any four-legged beast			Deer (noun)	an animal of the family Cervidae.	Narrowing
7	Villain (noun)	farmhand			Villain (noun)	Bad guy	Pejorative
8	Gay (noun)	happy, carefree			Gay (noun)	homosexuality	Pejorative
9			Business (noun)	Busy, anxious	Business (noun)	A corporation or occupation	widening
10	Lord (noun)	Bread keeper			Lord (noun)	King, God	ameliorative
11	Expedite (verb)	to free one caught by the foot,			Expedite (verb)	the removal of any sort of difficulty
12	Starve (verb)	more generally to die			Starve (verb)	to be extremely hungry	narrowing
13			Cool (adjective	a jargon of jazz musicians	Cool (adjective	something preferable	widening
14			Profane (adjective)	anything outside the building of a church	Profane  (adjective)	sinful, evil."	pejorative
15			Pagan (noun)	someone who lived in the country	Pagan (noun)	someone who doesn't believe in God	pejorative
16			Doom	Judgment	Doom	death; destruction	pejorative
17			Fatal (adjective)	caused by fate/destiny	Fatal (adjective)	causing death	pejorative
18	Decimate (verb)	reduce to one tenth in size	decimate	to waste, destroy (verb)	Decimate (verb)	the original basic one is lost
19	Accident (noun)	any event, unforeseen.			Accident (noun)	an unintended injurious
20	Fowl (noun)	Any bird			Fowl (noun)	Kind of bird	narrowing
21	Sand (noun)	Sand, shore			Sand (noun)	the granular particles of disintegrated rock that covered this land."	narrowing
22	Art (noun)	general meanings, connected to 'skill'			Art (noun)	certain kinds of skill,	narrowing
23	Hound (noun)	dog			Hound (noun)	a particular breed of dog'	narrowing
24	Skyline (skyline)	used to refer to any horizon			Skyline (noun)	a horizon decorated by skyscrapers.	narrowing
25	Egregious	something that was very good			Egregious	something that was very good	pejorative
26	Demagogue	a popular leader			Demagogue	a politician who panders to emotions and prejudice.
27	Nice (adjective)	ignorant	Nice (adjective	Silly, foolish	Nice (adjective)	Pleasing, agreeable	ameliorative
28	Apparent (adjective)	in appearance			Apparent (adjective)	the belief/opinion of the speaker
29	Culture (noun)	collective term referring to the arts and human intellectual			Culture (noun)	general set of attitudes and behavioural types
30	Engine (noun)	mechanical contrivance			Engine (noun)	a mechanical sense of power.	narrowing